Cancellation Policy
Last updated October 21, 2026
Our chairs stay busy, and there's often someone hoping for an opening. When you let us know you can't make it, we can pass your spot along to them. Thanks for helping us take care of everyone!
Need to cancel or reschedule?
No problem. Just let us know at least 4 hours before your appointment. You can:
- give the shop a call at (518) 848-3153,
- reach out to your barber or stylist directly, or
- cancel online through Setmore. To do that, book with a Setmore client profile. You can create one here.
Running late?
Give us a quick call so we know you're on the way. We'll do our best to work with you, but if you're more than 10 minutes late, we'll need to count it as a missed appointment (no call, no show) so we can stay on time for the clients after you.
Emergencies happen
Life happens, and we get it. If something comes up and you can't give us 4 hours' notice, just reach out as soon as you can so we can try to fill your spot.
Missed appointments
If you miss an appointment without letting us know, or arrive more than 10 minutes late, your barber or stylist may ask you to pay the full price of the missed service before booking your next appointment.
We respect your time, and we appreciate you respecting ours. Thanks for being part of the RRS family!